Warranty policy
Policy to protect users' after-sales rights and interests

How many years does the national regulation stipulate for the warranty of household elevators

       Generally, the warranty period is from 12 months to 18 months. According to Article 11 of the Implementation Rules of the Provisional Regulations on Strengthening Elevator Management, the quality warranty period for newly installed elevators shall be one year from the date of acceptance by the elevator production enterprise, but shall not exceed 18 months after delivery. Any damage caused by improper management and use by the elevator user shall be the responsibility of the elevator user, and the production enterprise may provide compensation for repair. Of course, it is also possible for both supply and demand parties to negotiate and extend the warranty period of the elevator through an agreement. If there is no agreement, it shall be executed according to the regulations.

      Elevator maintenance is an important link to ensure the long-term safe and normal operation of elevators, and it is also the main content of after-sales service for elevator production enterprises. All elevator users must sign maintenance contracts with their elevator production enterprises or entrusted agent enterprises.


No matter who the property management company seeks complaints from

1. Property management companies can complain to four departments regardless of the situation. The details are as follows:

1. If it is a property employee who is lazy or neglectful, they can directly complain to the property manager;

2. They have the right to accept complaints and assist in handling complaints at the Subdistricts of China;

3. Complaint to the local housing management department, but if it is not a direct relationship, only the issue of fees can be regulated;

4. Complaint to the property owners' meeting, if the property refuses to change after repeated education, the property has the right to be replaced.

In summary, according to national regulations, the warranty period for residential elevators is generally 12 to 18 months. Have you understood this?

According to Article 11 of the Implementation Rules of the Provisional Regulations on Strengthening Elevator Management, the quality warranty period for newly installed elevators shall be one year from the date of acceptance by the elevator production enterprise, but shall not exceed 18 months after delivery. Any damage caused by improper management and use by the elevator user shall be the responsibility of the elevator user, and the production enterprise may provide compensation for repair. Of course, it is also possible for both supply and demand parties to negotiate and extend the warranty period of the elevator through an agreement. If there is no agreement, it shall be executed according to the regulations.


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